Frequently Asked Questions
Everything you need to know about your Hermanlamps experience.
What kind of lighting fixtures do you offer?
Hermanlamps specializes in high-quality home lighting, ranging from modern minimalist pendants and luxury chandeliers to functional desk lamps and outdoor wall sconces.
How long does shipping take for large fixtures?
Standard shipping typically takes 5-10 business days. For oversized items or custom orders, delivery may take up to 15 business days depending on your location.
What is your return policy if a lamp doesn't fit my decor?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.
Are your lamps compatible with smart home systems?
Most of our fixtures are compatible with LED smart bulbs (such as Philips Hue or LIFX). Please check the specific product description for socket compatibility and dimming capabilities.
What happens if my order arrives damaged?
Fragile items are insured. If your lamp arrives broken, please contact our support team within 48 hours with photos of the damage, and we will ship a replacement immediately at no extra cost.
Do you provide professional installation services?
While we provide detailed installation manuals and all necessary mounting hardware, we recommend hiring a certified electrician for hardwired ceiling and wall fixtures to ensure safety.